Para nosotros es importante que las personas puedan acceder a servicios de salud de calidad, sin salir de casa.
Preguntas Frecuentes COVID-19
What on earth is this "HEAR BUDS" service?
Well, we are a volunteer-based ground-up initiative started by ordinary Singaporeans. There were times in our lives when we had no one to turn to, when all we hoped for was someone who would simply listen without judgement or give unwarranted advice.
How much does a HEAR BUD cost?
We believe that everyone should have access to someone to talk to about their struggles. No Singaporean should ever suffer alone. That's why this service is absolutely FREE.
Who is a HEAR BUD?
All HEAR BUDs are volunteers that are selected through an interview and screening process.
When should I use this listening service?
The simple answer? Anytime you feel like it!
Can I talk about anything to my HEAR BUD?
Firstly, there is no problem too small to talk about!
A specific problem that you're dealing with.
- Dilemmas relating to work, school or life in general.
Feeling lonely and wanting to connect with someone.
- A place to simply chat and be heard.
Any hate speech: defined as attacks on people's race, religion, sexual orientation, mental health, or serious disease or disability.
Sex Chats: This is not the place for it.
Personal information: no solicitation of any personal information, whether from our HEAR FRIENDS or of other users’ personal information.
Criminal intentions or confessions: as confidential as we hope our chats to be, we are not allowed to lawfully withhold information should there be mention of a crime or planning of a crime.
Any of the below topics: we are not qualified for to help in those areas. Do seek the right channel and resources instead.
Suicidal thoughts or self-harm
Mental or Physical Health conditions
- Teenage Pregnancy
- Financial Assistance
Who can use this service?
We welcome all Singaporeans aged 18+ to book a HEAR BUD!
Is this considered counselling or therapy?
No. This service is not a replacement for professional counselling or psychotherapy. Our Listeners are not trained clinical professionals and cannot give advice or therapy on medical, mental or health issues. If you are experiencing a medical emergency, please contact the relevant emergency hotline or see your doctor immediately.
How would listening help?
Well, we strongly believe that the simple act of talking to someone about your difficulties, however big or small will have benefits for you.
Do HEAR BUDs abide by any Code of Ethics?
Like mentioned above - we are NOT counsellors, therapists, mental health professionals, nor are we life coaches.
To listen non-judgmentally and acceptingly.
To be genuine.
To help and not to harm.
To not take calls or go into conversations that we are incapable or unqualified of going into.
To encourage individuals to seek the right avenues should they mention it.
To keep the contents of the conversation and any personal information you share before, during or after the call confidential - unless required strictly by the Law. The only reasons we would violate confidentiality is any intention of harm to yourself, to other people, or when you fear for someone’s life.
How does it work?
You can browse our HEAR BUDS on this page. Find a time that fits you and that HEAR BUD.
How many times can I have a free session?
FOREVER. Well, as long as you need it, we'll be here :)
Is it safe for me to use?
We only ask for your nick name and email so we can send you a zoom link.